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APPLICABLE LAW - MEDIATION - JURISDICTION

All complaints relating to the non-performance or poor performance of the services must be reported by the Customer, under penalty of foreclosure, by registered letter with acknowledgment of receipt, within fifteen days of the date of departure from the Hotel at : the following postal address: Hôtel Spa Le Lion D'or, 8 place Saint Melaine, 14130 Pont L'Evêque     the email address info@leliondorhotel.com Hôtel Spa Le Lion d'Or will do its best to deal with this complaint and resolve the dispute in accordance with the interests of both parties. The Spa Hotel Le Lion d'Orl is part of the Tourism and Travel Mediation Service (MTV). If you have contacted our team or the Contact Hotel quality department (http://satisfaction.contact-hotel.com) or the Logis quality department (https://www.logishotels.com/fr/footer/nous-contacter ) and in the absence of a satisfactory response within sixty (60) days, you can contact the Mediator of the MTV whose contact details and referral methods are available on his site: www.mtv.travel